Is your organization in need of top-quality solutions to improve your operations and better serve your community? Native Casa is a versatile company that is able to meet the needs of organizations in a variety of industries, in either English or Spanish. We have the skills and resources to assist any organization. Contact us today to learn more about how we can help your organization succeed.
In the past, you might have had to rely on a friend, coworker, or someone else to help with a fast and short translation. However, with Native Casa English/Spanish Thread Cycles (ESTC), you can easily request services for your messages, eliminating the need to ask for favors from others.
With ESTC you can communicate with parents, teachers, staff, or any other user regardless of where you are located (e.g. in an office or classroom). We have you covered.
Net Promoter Score (NPS) is a measure of satisfaction and loyalty among parents, teachers, and staff in a school district or individual school. It is based on responses to a single question: "On a scale of 0 to 10, how likely are you to recommend our schools/product/service to a friend or colleague?" Those who respond with a score of 9 or 10 are considered "promoters," those who respond with a score of 7 or 8 are considered "passives," and those who respond with a score of 0 to 6 are considered "detractors.
Customer Satisfaction (CSAT) is a measure of how satisfied parents, teachers, and staff in a school community are with the schools or district services. This satisfaction is typically assessed through a survey or questionnaire that asks community members to rate their satisfaction on a scale, such as from 0 to 10 or from very dissatisfied to very satisfied.
Customer Effort Score (CES) is a measure of the amount of effort that parents, teachers, and staff in a school district or individual school need to put in to have their needs met. This effort is typically assessed through a survey or questionnaire that asks community members to rate the effort required on a scale, such as from 0 to 10 or from a very low effort to a very high effort.
A customer experience (CX) survey is a tool used by a school or district to gather feedback from parents, teachers, and staff about their overall experience with the organization. These surveys are designed to measure satisfaction, loyalty, and overall perception of the school or district, and to identify areas where the organization can improve the customer experience for the community.
Native Casa makes available multiple channels for communication to provide community support. This can include a range of options such as email, chat, case collection, or in-person support, depending on the preferences and needs of the customer.
Multi-channel support is designed to provide customers with flexibility and convenience in terms of how they communicate with a business or service provider. By offering a range of options, businesses can better meet the needs and preferences of their community, and provide the support that is timely and convenient.
Multi-channel support & Communications Suite Strategy
Overall, multi-channel support can be a valuable tool for businesses to provide convenient and efficient customer support and build customer loyalty.
A Native Casa portal is a website that provides a secure, consistent way for members of your organization to communicate and interact, regardless of language or cultural differences. It allows you to set guidelines and demonstrate different ways of interacting, which can help improve communication quality and reduce misunderstandings.
The portal uses user login authentication to ensure secure access to self-service features that are useful for any type of community.
Forms are designed to gather a range of information for your organization. The data collected through these forms can serve many purposes, including:
Research: Data collection is often used in research to gather information about a particular topic or phenomenon. Researchers may collect data through surveys, experiments, observations, or other methods in order to better understand a particular issue or to test a hypothesis.
Evaluation: Data collection is often used to evaluate the effectiveness of programs, policies, or interventions. By collecting data before and after an intervention, it is possible to assess whether the intervention had the desired impact.
Planning: Data collection can be used to help organizations plan for the future. By gathering data about trends, patterns, and other factors, organizations can make informed decisions about how to allocate resources and plan for the future.
Decision making: Data collection can be used to inform decision making at all levels of an organization. By gathering and analyzing data, organizations can make informed decisions about a wide range of issues, including resource allocation, marketing strategies, and operational improvements.
Accountability: Data collection can be used to help organizations demonstrate accountability and transparency. By collecting and reporting on data, organizations can provide evidence of their performance and demonstrate that they are meeting their goals and objectives.
Native Casa's strategies can use of specifically designed forms to gather information from various sources.
These are just a few examples of the many types of forms that can be used to collect data. The specific form used will depend on the needs and goals of the organization collecting the data.
School districts can sometimes face translation issues when trying to communicate with students and their families who do not speak the same language as the school. This can be especially challenging in multicultural or multilingual communities where there may be a wide variety of languages spoken.
Many of the translation services listed below, which are often necessary for K-12 settings, may not be easily accessible to teachers, staff, or parents. Fortunately, Native Casa offers a quick and reliable solution to help your organization overcome these challenges.