Privacy Policy

1. Introduction

Native Casa LLC ("NativeCasa", "we", "us", or "our") operates nativecasa.com and provides the following services:

• AutoAdmin OS — Auto repair shop management SaaS (scheduling, invoicing, CRM, SMS marketing, digital inspections)
• Website Design — Professional websites for auto repair shops and local businesses
• Warehouse Software — Inventory management software for small businesses

As we launch new products, this policy will be updated to reflect any new data practices.

2. Information We Collect

When you purchase or use our services we collect:

• Business contact info (name, email, phone, company name)
• Vehicle owner data collected through AutoAdmin OS (name, phone, email, VIN, service history)
• Payment information (processed by Stripe — we never store card numbers or banking details)
• IP address and browser/operating system info for security and analytics
• Usage data and error logs via Sentry (anonymized — no personal data)

3. How We Use Your Information

• To provide auto shop management services
• To send appointment confirmations and service updates (with consent)
• To send marketing communications (with explicit separate consent)
• To process payments via Stripe
• To monitor platform health and fix errors via Sentry
• To comply with legal obligations

4. Consent

How we get your consent

When you provide personal information to complete a transaction or use our services, you consent to our collecting and using it for that specific purpose only. For secondary purposes like marketing, we ask for your expressed separate consent via an unchecked checkbox — never pre-selected.

How to withdraw consent

You may withdraw consent at any time by contacting us at nativecasaoffice@gmail.com or by mailing us at:

Native Casa LLC
6025 Eagles Nest Dr.
Colorado Springs, Colorado US 80918

5. SMS Communications (TCPA Compliance)

Native Casa LLC collects mobile phone numbers for the purpose of sending two distinct types of text messages:

Transactional Messages

Appointment reminders, service updates, and notifications related to your vehicle service (e.g. "your car is ready for pickup"). Customers opt in to transactional messages via an unchecked checkbox at check-in or appointment scheduling.

Marketing Messages

Promotional offers, special deals, and seasonal service announcements. Customers opt in to marketing messages via a separate unchecked checkbox. This consent is completely optional and is not required to receive service.

Consent Policy

• Consent for transactional and marketing messages is collected separately via two independent unchecked checkboxes
• Neither checkbox is pre-selected by default
• Customers may opt into one, both, or neither
• We do not sell, rent, or share mobile phone numbers with third parties for their own marketing purposes
• Mobile opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes
• Message frequency varies based on your service activity — maximum 4 marketing messages per month
• Message and data rates may apply
• To opt out at any time, reply STOP to any message
• For help, reply HELP to any message
• SMS delivery powered by Twilio (A2P registered, Native Casa LLC brand approved)
• For questions contact us at nativecasaoffice@gmail.com

6. Third-Party Services

We use the following third-party services to operate our platform. These providers only collect, use, and disclose your information to the extent necessary to perform their services.

Communications

• Twilio — SMS and voice communications for appointment confirmations and marketing messages
• Resend — Email delivery (sent from noreply@autoadminos.systems)

Payments

• Stripe — Online payment processing for invoice payments (PCI-DSS compliant). We never store card numbers or banking details. Stripe stores your payment data encrypted through PCI-DSS standards.
• Card Terminal — Processed by the shop's own terminal provider. NativeCasa does not process or store card terminal payment data.
• Cash, Check, and Zelle — Recorded as payment method only. No financial data is transmitted to NativeCasa.

Infrastructure

• Google Firebase — Secure cloud database hosting all shop and customer records
• Sentry — Error monitoring (anonymized stack traces only, no personal data)
• Vercel — Frontend hosting (nativecasa.com)
• Railway — Backend API hosting

Vehicle Data

• NHTSA — Vehicle recall lookups using VIN numbers (public government API, no personal data shared)

Once you leave our website or are redirected to a third-party website, you are no longer governed by this Privacy Policy. We encourage you to read their privacy statements.

Important: NativeCasa does not sell your data to any third party. These services are used solely to operate and improve the platform.

7. Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

8. Data Security

• All data encrypted in transit (TLS 1.2+)
• Database encrypted at rest (Google Firebase AES-256)
• Access restricted to authorized personnel only
• Regular automated backups maintained
• We follow all PCI-DSS requirements for payment data

Although no method of transmission over the Internet is 100% secure, we implement industry-standard security practices to protect your information.

9. Data Retention

• Customer records: duration of business relationship
• Invoices and service records: 7 years (tax/legal compliance)
• Marketing consent records: retained indefinitely as proof of consent
• Error logs: 30 days

10. Age of Consent

By using our services, you represent that you are at least the age of majority in your state or province of residence.

11. Your Rights

• Right to access your personal data
• Right to request correction of inaccurate data
• Right to request deletion of your data
• Right to opt out of marketing SMS (reply STOP to any message)
• Right to opt out of marketing email (unsubscribe link in every email)
• Contact: nativecasaoffice@gmail.com

12. California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information to third parties. Contact us at nativecasaoffice@gmail.com to exercise your California privacy rights.

13. Colorado Privacy Act (CPA)

Colorado residents have rights similar to CCPA including the right to access, correct, delete, and opt out of targeted advertising. Contact us at nativecasaoffice@gmail.com to exercise your Colorado privacy rights.

14. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes take effect immediately upon posting. For material changes that affect how we use your personal data, we will notify you by email or by posting a prominent notice on our website at least 30 days before the change takes effect. If our business is acquired or merged with another company, your information may be transferred to the new owners.

15. Contact Information

Native Casa LLC
Email: nativecasaoffice@gmail.com
Website: nativecasa.com
Address: 6025 Eagles Nest Dr., Colorado Springs, Colorado US 80918